At a time when the need for a harmonised approach towards business continuity is needed, the ISO 22320:2011 establishes a foundation for the co-ordination and co-operation amongst all involved parties during an incident, therefore minimising the risk of misunderstandings and ensuring a more effective use of combined resources. It will also help to improve interoperability by ensuring timely, relevant and accurate operational information by specifying processes, systems of work, data capture and management.

The ISO 22320:2011 outlines global best practice for establishing command and control organisational structures and procedures, decision support, traceability and information management and will prove to be a valuable tool for all types of organisations to improve their capabilities in handling incident response in any crisis.