Consultancy

Emergency Planning College Courses

• ‘Confirmed booking’ means the firm agreement between Emergency Planning Solutions (EPS) and the client for attendance at an event on specified dates.
• A ‘reservation’ means a booking that must be changed to a firm booking.  Reservations will be held for up to 10 working days while course places remain available.
• Waiting list’ means a provisional booking for which no place is available.

• Booking forms will not be accepted unless they have been authorised for payment.
• Once a booking is accepted by EPS, the organisation making the booking becomes liable for the relevant course fee, administration or cancellation charge.
• Confirmation of your booking(s) will be sent to you once we accept your completed booking form, providing places are available on your chosen date.
• EPS reserves the right to run the courses at a different venue to the one specified, when necessary.  In this case, we will inform you as soon as possible and provide you with information about travel directions and any other relevant details.

• Fees are payable within 30 calendar days of the invoice.
• Volunteer rates are available to individuals who are being sponsored by a UK organisation approved by the Emergency Planning College.  Details of how to apply can be found at the College website (www.cabinetoffice.gov.uk/epcollege) or by contacting the Reservations Team on 01347 822877.
• EPS reserve the right to alter prices from those published.
• Invoices can be issued on request for advanced payment purposes if required.
• Payment may be enclosed with the booking form.
• We accept payment of course fees by cheque/BACS payable to Emergency Planning Solutions Ltd.
• Receipts will only be issued on request.

• The College reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice.  In such circumstances, the College may, at its own discretion, return any payment received without penalty of cancellation charge.
• Cancellation charges will apply when a suitable substitution or transfer is not made at the time of cancellation.  Current charges are:
  
  

  Notice of Cancellation	Percentage of Course fee charged
  29 days or more 14 – 28 days Less than 14 days	25% 50% 100%
  (Weekends are included in the above calculations.)

  
  If a delegate fails to attend a course (with no substitution or transfer having been made) this will be deemed as a cancellation and will incur a 100% fee.

• Transfers and substitutions made less than 21 days before the original course date will incur a charge of £50 per delegate.
• If a delegate is unable to attend an event, one substitution and/or transfer to another event is acceptable within the terms and condition described above.
• All requests for transfers and substitutions must be submitted in writing.
• Organisations wishing to make a transfer or substitution must provide the name of the substitute delegate, and/or alternative event details at the time of the request otherwise the booking will be cancelled (see 15 and 16 above).
• EPS may, at its own discretion, waive the substitution charge.

• If you have additional requirements due to a disability or for any other reason, you may be contacted prior to the commencement of your course to discuss you course specific requirements.

• Please be aware that terms and conditions for overseas booking vary from UK terms and conditions.  Details can be found at the College website.

• EPS does not sell, trade or rent your personal information to others.  Your details will be added to the EPS database in order to process your booking, and for the purposes of marketing courses and promoting EPS.
• If you do not wish to receive any further information from us either by post, telephone or email, please contact our marketing team at:
  
  The Emergency Planning College
  The Hawkhills
  Easingwold
  York YO61 3EG
  Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  Telephone: 01347 825113
  www.cabinetoffice.gov.uk/epcollege

Emergency Planning Solutions Courses

• ‘Confirmed booking’ means the firm agreement between Emergency Planning Solutions (EPS) and the client for attendance at an event on a specified date.
• A ‘reservation’ means a booking that must be changed to a confirmed booking.  Reservations will be held for up to 7 days (including weekends) while course places remain available.  EPS reserves the right to reduce the reservation period if necessary and will advise clients appropriately.

• Booking forms or email requests for bookings will only be accepted when they have been authorised for payment.
• Once a booking form has been accepted by EPS, the organisation making the booking becomes liable for the relevant course fee, administration or cancellation charge.
• Confirmation of your booking(s) will be sent to you once we accept your complete booking form, providing places are available on your chosen course.
• EPS reserves the right to run courses at a different venue to the one specified, when necessary.  If this is the case we will inform you as soon as possible and provide you with necessary relevant information.

• Fees are payable within 30 calendar days of the invoice.
• EPS reserve the right to alter prices from those published.
• Invoices can be issued on request for advanced payment purposes if required.
• Payment of course fees is currently accepted by cheques made payable to ‘Emergency Planning Solutions Ltd’ or by BACS.
• Receipts will only be issued on request.

• EPS reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice.  In such circumstances, EPS may, at its own discretion, return any payment received without penalty of cancellation charge.
• Cancellation charges will apply when a suitable substitution is not made at the time of cancellation.  Current charges are:
  
  

  Notice of Cancellation	Percentage of Course fee charged
  29 days or more 14 – 28 days Less than 14 days	25% 50% 100%
  (Weekends are included in the above calculations.)

  
  If a delegate fails to attend a course (with no substitution or transfer having been made) this will be deemed as a cancellation and will incur a 100% fee.

• Substitutions made less than 21 days before the original course date will incur a charge of £30 per delegate.
• All requests for substitutions must be submitted in writing, otherwise the booking will be deemed a cancellation and incur the relevant cancellation charges.
• EPS may, at its own discretion, waive the substitution charge.

• EPS does not sell, trade or rent your personal information to any other organisation or individual.  Your details will be added to the EPS database for purposes of processing your booking and course administration.  EPS may also use your information for marketing courses and promoting EPS.
• If you do not wish to receive any further information from EPS by post, telephone or email, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .