Emergency Planning Solutions is committed to working in partnership with, and providing a professional service to all clients.  The Company is concerned with the maintenance of good practice and is committed to a Code of Professional Conduct, which defined their professionalism and working standards.

Emergency Planning Solutions continually seeks to improve performance and update and refresh their skills and knowledge.  The Company strives to identify and promote excellence, whilst maintaining the highest standards of integrity and competence.

Emergency Planning Solutions seeks to achieve the fullest possible development of people for present and future organisational needs, and encourage self-development by individuals.  The Company also promotes and maintains fair and reasonable standards in the treatment of people, as well as promoting and exercising employment practices that remove unfair discrimination, including, but not limited to, gender, age, race, religion, disability and background.

How we promote working practices and reward improvements in performance in our staff

  • Extended leave
  • Religious holidays
  • Adaptation to hours of work – recognising peoples lives outside
  • Reasonable adjustments as required by Disability Discrimination Act
  • Dietary requirements in staff canteen
  • Flexible hours
  • Possibility of working from home
  • Flexible rostering
  • Annualised hours
  • Appraisals:
  •  Starting block for managing individuals performance and motivation. 
  • Help staff understand the role they play and enhance communications between manager and themselves.
  • Establish employees wishes and suggestions and encourage them in a direction that suits them while fitting in with what is needed by the organisation or project.
  • Establish a clear plan of development for the employee and ensure it is followed up.
  • Training:
  • People love to learn.
  • Individual and team approach and occur in house and externally.
  • Encourage employee to implement what they have learned.

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    “EPS is committed to providing a reliable, efficient and effective service to our customers.  Both employees and customers will be treated professionally, courteously and with appropriate sensitivity.  Consideration will be given to their concerns and interests and they will be consulted about significant projects.”

     

    Meeting Clients’ Requirements
    Emergency Planning Solutions will use their professional judgement and expertise to clarify clients’ specific requirements, identify concerns and evaluate the effectiveness of various solutions.

    Written proposals to clients will specify the following:

  • Project plan
  • Details of client consultation and information to be provided by the client
  • Names and details of project team
  • Fees, expenses and dates payable
  • Overall Project Timetable

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    Emergency Planning Solutions will formally agree with the client the scope, nature and delivery of services to be provided, and the basis of remuneration.  Subsequent revisions will be subject to prior discussion and agreement with client.

    Emergency Planning Solutions regards clients’ requirements and interests as paramount at all times and treat all information relating to client affairs in the strictest confidence.  The Company will use due diligence and exercise high standards of timeliness, appropriateness and accuracy in the information and advice provided to clients.  In the case of associates being used, such associates will only be contracted with the prior agreement of the client, and following vetting by Emergency Planning Solutions.

    Emergency Planning Solutions will ensure that the client is kept fully informed about progress of the project, and will encourage and take note of any feedback from clients on the performance of services provided (by Emergency Planning Solutions).  Findings will be communicated clearly to the client in the form of discussions, presentations and written reports.

    Emergency Planning Solutions will ensure that advice, solutions and recommendations are based on thorough, impartial consideration and analysis of all available facts and relevant experience, and are realistic, practicable and clearly understood by the client

    Emergency Planning Solutions recognise the limitations of their own knowledge and ability, and will therefore not undertake any work for which they are not appropriately qualified, and if the client can not be served effectively.

    Integrity, independence and objectivity

    When offering advice and recommendations, Emergency Planning Solutions will be guided solely by their objective view of the client’s best interests.  The Company will disclose at the earliest opportunity any special relationships, circumstances or business interests which might influence or impair, or which could be seen by the client or others to influence or impair, Emergency Planning Solution’s judgement or objectivity on a particular project.

    Emergency Planning Solutions will exercise independence of thought and action, deal with issues in perspective and give well-balanced advice; the Company will act courteously and with consideration towards all individuals contacted in the course of undertaking projects.

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